Patient Care Coordinator
Are you an ambitious Care Coordinator who wants to make an impact on people’s lives? Join an outstanding company where your skills can truly shine. Contact Lauren Charlton today on 0161 515 7152 or hit 'Apply Now' to get started!
£25,000 - £27,000 PA
About the Company:
Our client is a nationwide remote medical provider of Bioidentical Hormone Therapy. This evolving and innovative new field of medicine treats the symptoms of hormone deficiency by mimicking the effects of natural hormone production. Their clinician-led treatment pathway uses unique and tailor-made bioidentical hormones to treat symptoms of low or imbalanced hormones in both men and women. They are changing patient lives for the better and that satisfaction of achievement is shared between patients and clinicians.
About the Role:
The successful candidate must ensure they have a suitable environment for speaking with patients and working from home. We are seeking an enthusiastic and proactive Patient Coordinator to support them. With experience in the medical sector, you’ll play a key role in delivering our vision and strategy, assisting with administrative tasks for the Clinic Manager and Clinicians, liaising with patients, managing patient phone calls, and planning meetings. Reporting to the Clinic Manager, you’ll also provide input and ideas for further developing our processes and services, enabling our client to provide safe, effective care to our patients.
Key Responsibilities:
- Provide excellent customer service by helping patients resolve their queries and issues.
- Handle administrative tasks for the manager(s) and clinicians and respond to patient emails.
- Organise and schedule patient consultations using various business software platforms.
- Manage and execute outbound calling campaigns to patients.
- Perform data entry tasks and maintain patient records and databases ensuring that all information is accurate and up to date at all times.
- Manage inbound patient telephone calls and respond to new patient enquiries.
- Assist in preparing and populating regularly scheduled internal reports.
- Liaise with clinicians to handle requests and queries from senior manager(s).
- Log feedback, comments, and complaints at a first-line level.
- Plan meetings and take minutes when required by the Clinic Manager.
Skills and Expertise:
- Proven experience contributing to administrative operations and office support in the medical sector.
- Initiative and enthusiasm with a solutions-oriented approach.
- Strong customer service skills.
- Knowledge of office management systems and procedures.
- Proficiency in MS Office (MS Word, MS Excel, MS PowerPoint).
- Excellent time management skills and the ability to prioritise work.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to multi-task.
- Optimistic team player.
- Empathetic and able to manage pressure and high work volumes.
- Self-motivated and capable of problem-solving.
Benefits: Alongside the satisfaction of being able to help people change their lives, we’ll also make sure you get all the training and support you need, starting with a comprehensive training programme. On top of this, if you or your friends and family want to make take advantage of this unique treatment, we offer an employee discount and a friends and family scheme.
About Nova
At Nova Recruitment, we hold a wealth of experience and trade knowledge. We utilise expert search strategies and established industry connections to offer the best support for you and your business. Based in the heart of Manchester, we operate across the whole of the UK sourcing professionals across various sectors.
Nova were able to find the perfect candidate for us not just in relation to skills but also company ethos. They are now considered our trusted staffing partner and are vital to all our expansion projects.
Nova took all the stress out of hiring quality Engineers at short notice for our projects in the US and S. America; they are our go to partner for urgent requirements.
I found Nova to be responsible and flexible in determining our requirements. I have been more than satisfied with the whole process and would recommend them.
Nova Recruitment is my go-to recruitment agency. They have helped me source a number of positions in my business, including sales, finance and web development.