About the Company:

With a culture, rooted in hard work, integrity and customer-centric values ensures our client ensures their customers IT experience is seamless. By prioritising honesty, commitment and respect for all, building lasting relationships with customers is a priority.

About the Role:

Are you an Account Manager who wants to work with a company who is a trustworthy technology partner that values your success above all else? As an Account Manager, you will be responsible for managing client relationships in the information technology sector. Your primary focus is on maintaining and expanding relationships with existing clients, ensuring that their IT needs are met effectively.

Key Responsibilities:

  • • Build and maintain strong relationships with existing clients, acting as their main point of contact for all IT-related inquiries.
  • • Understand the clients' IT requirements, both present and future, by conducting thorough needs assessments and aligning solutions accordingly.
  • • Present IT solutions, products, and services to clients in a clear and compelling manner, addressing their specific needs and pain points.
  • • Develop strategic account plans to identify opportunities for growth within existing client accounts, including upselling and cross-selling IT services.
  • • Negotiate contract terms and agreements with clients, ensuring that they are beneficial for both parties while meeting business objectives.
  • • Act as a liaison between clients and internal IT teams to address any issues or concerns promptly and effectively.
  • • Stay informed about industry trends, competitors, and emerging technologies to provide clients with relevant insights and recommendations.
  • • Monitor account performance and track key metrics, such as revenue growth and client satisfaction, while forecasting future revenue opportunities.

Skills and Expertise:

  • • Previous experience in account management, sales, or customer service within the IT industry is typically required.
  • • Experience with specific IT products or services relevant to the role is advantageous.
  • • Strong interpersonal and communication skills are essential for building rapport with clients and effectively conveying complex IT solutions.
  • • A solid understanding of information technology, including hardware, software, networking, and cloud services, is necessary to address client needs and provide relevant recommendations.
  • • Ability to negotiate contracts, pricing, and terms with clients to achieve mutually beneficial agreements.
  • • Proficiency in identifying and resolving issues, as well as the ability to think critically and propose effective solutions to meet client requirements.
  • • Strong organizational skills are necessary to manage multiple client accounts, prioritize tasks, and meet deadlines effectively.
  • • The IT landscape is continuously evolving, so adaptability and a willingness to learn about new technologies are essential for success in this role.

Benefits: Uncapped Commission pay

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    About Nova

    At Nova Recruitment, we hold a wealth of experience and trade knowledge. We utilise expert search strategies and established industry connections to offer the best support for you and your business. Based in the heart of Manchester, we operate across the whole of the UK sourcing professionals across various sectors.

    Nova were able to find the perfect candidate for us not just in relation to skills but also company ethos. They are now considered our trusted staffing partner and are vital to all our expansion projects.

    - Paul Watterson, Head of Engineering Services at Saturn Visual

    Nova took all the stress out of hiring quality Engineers at short notice for our projects in the US and S. America; they are our go to partner for urgent requirements.

    - Rae Kirkwood, MD of Global Process Management Ltd

    I found Nova to be responsible and flexible in determining our requirements. I have been more than satisfied with the whole process and would recommend them.

    - J. Day, IT Director at Affinity Leasing

    Nova Recruitment is my go-to recruitment agency. They have helped me source a number of positions in my business, including sales, finance and web development.

    - Ged Finneran, Managing Director of My Will Quote

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