About the Company

This company puts their emphasis on investing in their employees’ professional development where you’ll have opportunities to expand your skills and take on new challenges. You will be part of a team that values creativity and encourages innovative solutions to contribute to the success of cutting-edge applications used by a diverse user base.

About the Role:

As a bridge between end-users and the development team you will play a crucial role in the software development and deployment process by ensuring that applications run smoothly and meet user requirements.

Key Responsibilities:

  • Provide timely and effective technical support to end-users via phone, email, and in-person.
  • Be the go-to expert for troubleshooting and resolving application-related issues.
  • Collaborate with cross-functional teams to ensure seamless performance.
  • Implement robust monitoring solutions to proactively identify and address potential issues before they impact users.
  • Contribute to the enhancement of our applications by identifying areas for improvement and implementing optimisations.
  • Work closely with other IT team members to address complex technical issues and contribute to ongoing projects.

Skills and Expertise:

  • Proven experience in a similar IT support role.
  • Proficient in supporting and troubleshooting applications, databases, and system integrations.
  • Experience with scripting languages and knowledge of ITIL best practices is a plus.
  • Excellent communication and interpersonal skills.
  • Thrive in a fast-paced, ever-evolving tech landscape. Embrace challenges and seek continuous improvement.

Benefits: Flexible working

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    About Nova

    At Nova Recruitment, we hold a wealth of experience and trade knowledge. We utilise expert search strategies and established industry connections to offer the best support for you and your business. Based in the heart of Manchester, we operate across the whole of the UK sourcing professionals across various sectors.

    Nova were able to find the perfect candidate for us not just in relation to skills but also company ethos. They are now considered our trusted staffing partner and are vital to all our expansion projects.

    - Paul Watterson, Head of Engineering Services at Saturn Visual

    Nova took all the stress out of hiring quality Engineers at short notice for our projects in the US and S. America; they are our go to partner for urgent requirements.

    - Rae Kirkwood, MD of Global Process Management Ltd

    I found Nova to be responsible and flexible in determining our requirements. I have been more than satisfied with the whole process and would recommend them.

    - J. Day, IT Director at Affinity Leasing

    Nova Recruitment is my go-to recruitment agency. They have helped me source a number of positions in my business, including sales, finance and web development.

    - Ged Finneran, Managing Director of My Will Quote