E-Commerce Assistant
We are looking for an E-Commerce Assistant (with Data Analyst Skills) to work for a Well-established premium oral care brand based in Altrincham. Apply today by contacting Lauren on 0161 843 1353.
£25,000 - £27,000 PA
About the company:
Fast -growing premium oral care brand redefining smiles with innovative whitening products and cutting-edge dental solutions. We pride ourselves on our quality, customer experience, and brand excellence — both online and in-store. As we continue to scale, we’re looking for a sharp, organised and data-driven E-Commerce Assistant to help us deliver an exceptional online shopping experience.
About the role:
This role is perfect for someone who is highly organised, loves problem-solving, and has a knack for turning numbers into insights. You’ll work closely with our E-Commerce Manager to support the day-to-day running of our online store, while also analysing performance data to drive smarter, faster decisions.
You’ll have a hands-on role in maintaining site performance, supporting campaigns, monitoring stock, and optimising customer journeys — all while providing valuable data insights to help shape growth strategy.
Key Responsibilities:
- Support the E-Commerce Manager in the daily running of the online store (product uploads, price changes, stock updates, product descriptions, imagery).
- Manage and update promotions, bundles, and special offers across platforms.
- Monitor stock levels and work closely with operations to avoid overselling or stock-outs.
- Ensure product pages are optimised for SEO and conversion.
- Assist with merchandising and improving site navigation and user experience.
- Assist with merchandising and improving site navigation and user experience. Pull, clean, and analyse data from key platforms (e.g. Shopify, Klaviyo, Google Analytics, Meta, TikTok).
- Track KPIs such as conversion rates, AOV, ROAS, and customer retention metrics.
- Build and maintain weekly/monthly dashboards to share insights with the team.
- Identify trends and opportunities to improve customer experience and drive sales growth.
- Support testing initiatives (A/B tests, landing page optimisation, new product launches).
- Support customer service processes related to order queries, returns, and delivery issues.
- Identify and flag recurring issues to help improve the online experience.
- Work with marketing to ensure campaigns are accurately reflected online.
Skills and expertise:
- 1–2 years of experience in an e-commerce or digital marketing environment.
- Strong analytical skills and ability to interpret data into actionable insights.
- Experience with Shopify (or similar e-commerce platform) is essential.
- Proficiency with analytics tools such as Google Analytics, Meta dashboards, and Excel/Google Sheets.
- Familiarity with Klaviyo or other CRM/email marketing platforms (preferred but not essential).
- Excellent organisational skills and attention to detail.
- Strong communication and problem-solving abilities.
About Nova
At Nova Recruitment, we hold a wealth of experience and trade knowledge. We utilise expert search strategies and established industry connections to offer the best support for you and your business. Based in the heart of Manchester, we operate across the whole of the UK sourcing professionals across various sectors.
Nova were able to find the perfect candidate for us not just in relation to skills but also company ethos. They are now considered our trusted staffing partner and are vital to all our expansion projects.
Nova took all the stress out of hiring quality Engineers at short notice for our projects in the US and S. America; they are our go to partner for urgent requirements.
I found Nova to be responsible and flexible in determining our requirements. I have been more than satisfied with the whole process and would recommend them.
Nova Recruitment is my go-to recruitment agency. They have helped me source a number of positions in my business, including sales, finance and web development.