About the Company:

A revolutionary brand where the products created are done specifically to help improve people’s lives through their oral health. My client develops their products in the UK containing a new and innovative system to improve not only the brightness of users smiles but also protect the teeth against cavities.

About the Role:

This role is at the heart of the company and is heavily involved with the day-to-day engagement of consumers. You’ll be responding to queries across platforms such as inbound calls, Social media and email. You will be the first point of contact for escalations pertaining to faults/ delayed delivery/ damaged goods. You’ll need to log all customer escalations and resends, Issue DOR forms to customers and actively follow up with couriers for resolutions on ongoing escalations.

Key Responsibilities:

  • Provide support to TikTok lives and ‘Pack with me’ Live, offering guidance to livestreams.
  • Accurately pick and pack customer orders. Log all dispatched orders and schedule courier collection.
  • Implement a strong CRM journey from awareness to consideration to retention to loyalty and actively drive positive reviews.
  • Weekly TikTok Shop fulfilment – Investigate any orders that have not been successfully delivered.
  • Live Chat responses.

Skills and Expertise:

  • Strong problem-solving skills
  • Proactive and able to use initiative and make logical decisions
  • Ability to act quickly to last-minute requests and changes.
  • Able to work autonomously.
  • Preferred experience working with retail eCommerce platforms.
  • Highly computer-literate, particularly in Word, PowerPoint, Excel.
  • Strong literacy and communications level of education.
  • Excellent customer service experience.
  • Several years’ experience in a customer-facing environment.

Benefits: Flexible working

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    About Nova

    At Nova Recruitment, we hold a wealth of experience and trade knowledge. We utilise expert search strategies and established industry connections to offer the best support for you and your business. Based in the heart of Manchester, we operate across the whole of the UK sourcing professionals across various sectors.

    Nova were able to find the perfect candidate for us not just in relation to skills but also company ethos. They are now considered our trusted staffing partner and are vital to all our expansion projects.

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    I found Nova to be responsible and flexible in determining our requirements. I have been more than satisfied with the whole process and would recommend them.

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    Nova Recruitment is my go-to recruitment agency. They have helped me source a number of positions in my business, including sales, finance and web development.

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