HR Administrator
We are looking for a highly skilled Administrator to work as an Onboarding facilitator within our Support and Services department; someone with a real passion for customer service, who is great on the phone and truly understands and cares about the needs of customers. Working closely with the Support and Services manager, you will play a pivotal role within the business, coordinating the onboarding of new customers, and managing relationships with both, our customers, and a range of other internal stakeholders (sales, purchasing and the installation engineers). Fundamentally, you are the voice of the Support & Services Team and central to all that we do, you therefore need to be a glass half-full type of person and create a positive vibe in the office and with our customers! You will need to be highly organised and able to manage a busy diary. If interest, please reach out to Lauren Charlton on 0161 8431353.
£21,000 - £25,000 PA
About the Company:
An international company well established for over 50 years, our client supplies a diverse product range applicable to all areas of businesses including work permits, management, safety and software. Always aspiring to drive the business forward they have a friendly and open culture at their core.
About the Role:
The role is an office-based role that involves dealing with our customers by phone and email while you bring them on-board in using our digital visitor/asset management system.
You will manage the installation calendar of several new customers simultaneously, prioritising jobs by urgency and escalating where appropriate, you will also provide administration assistance to the office Technicians and Engineers on the road. Don’t worry, you do not need to be a Tech Expert! You just need to have a basic IT literacy – including Microsoft Office (Word and Excel). Full training on any specific programs you will use will be provided. Essential skills:
– Confident in speaking (and advising) on the phone
– Ability to influence by establishing credibility, building relationships, being an observer and communicating effectively through both verbal and written medium.
– Can multi-task, prioritise and working on own initiative. – Ability to effectively multitask to simultaneously execute multiple projects
– Can maintain professionalism, focus and result-orientation under pressure and tight deadlines
– Good with MS Office Suite
Key Responsibilities:
- New Customer onboarding
- Administrating new customer documentation
- General customer service communication via telephone and email
- Keeping accurate records of customer interactions and requests, and maintaining positive working relationships with key customer contacts, both internal and external
- Efficiently and effectively and managing the calendar of field-based installation engineers
- Arranging and booking all installations, managing the diary system well
- Ordering stock for customer orders and overseeing the admin side of the onboarding process
- Completing administration tasks for the Technicians and ensuring the office remains well organised
Skills and Expertise:
- Has ideally previously worked in a similar role
- Experience using a ticketing system such as Zendesk or HubSpot
- Proven experience working with a specific focus in technology or customer relationship management (CRM)
- Data analysis, problem solving and project management skills
- User Experience feedback analysis and corrective action planning
Benefits: 20 days per year holiday (increasing with length of service up to 23 days) plus Bank Holidays / Cash Plan Health scheme (after successful probationary period) / Long service awards vouchers / Free onsite parking / Casual dress code / Company pension / On-site parking / Private medical insurance / No weekends / Life insurance
About Nova
At Nova Recruitment, we hold a wealth of experience and trade knowledge. We utilise expert search strategies and established industry connections to offer the best support for you and your business. Based in the heart of Manchester, we operate across the whole of the UK sourcing professionals across various sectors.
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