About the Company:

An international company well established for over 50 years, our client supplies a diverse product range applicable to all areas of businesses including work permits, management, safety and software. Always aspiring to drive the business forward they have a friendly and open culture at their core.

About the Role:

The role is an office-based role that involves dealing with our customers by phone and email while you bring them on-board in using our digital visitor/asset management system.

You will manage the installation calendar of several new customers simultaneously, prioritising jobs by urgency and escalating where appropriate, you will also provide administration assistance to the office Technicians and Engineers on the road. Don’t worry, you do not need to be a Tech Expert! You just need to have a basic IT literacy – including Microsoft Office (Word and Excel). Full training on any specific programs you will use will be provided. Essential skills:

– Confident in speaking (and advising) on the phone

– Ability to influence by establishing credibility, building relationships, being an observer and communicating effectively through both verbal and written medium.

– Can multi-task, prioritise and working on own initiative. – Ability to effectively multitask to simultaneously execute multiple projects

– Can maintain professionalism, focus and result-orientation under pressure and tight deadlines

– Good with MS Office Suite

Key Responsibilities:

  • New Customer onboarding
  • Administrating new customer documentation
  • General customer service communication via telephone and email
  • Keeping accurate records of customer interactions and requests, and maintaining positive working relationships with key customer contacts, both internal and external
  • Efficiently and effectively and managing the calendar of field-based installation engineers
  • Arranging and booking all installations, managing the diary system well
  • Ordering stock for customer orders and overseeing the admin side of the onboarding process
  • Completing administration tasks for the Technicians and ensuring the office remains well organised

Skills and Expertise:

  • Has ideally previously worked in a similar role
  • Experience using a ticketing system such as Zendesk or HubSpot
  • Proven experience working with a specific focus in technology or customer relationship management (CRM)
  • Data analysis, problem solving and project management skills
  • User Experience feedback analysis and corrective action planning

Benefits: 20 days per year holiday (increasing with length of service up to 23 days) plus Bank Holidays / Cash Plan Health scheme (after successful probationary period) / Long service awards vouchers / Free onsite parking / Casual dress code / Company pension / On-site parking / Private medical insurance / No weekends / Life insurance

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    About Nova

    At Nova Recruitment, we hold a wealth of experience and trade knowledge. We utilise expert search strategies and established industry connections to offer the best support for you and your business. Based in the heart of Manchester, we operate across the whole of the UK sourcing professionals across various sectors.

    Nova were able to find the perfect candidate for us not just in relation to skills but also company ethos. They are now considered our trusted staffing partner and are vital to all our expansion projects.

    - Paul Watterson, Head of Engineering Services at Saturn Visual

    Nova took all the stress out of hiring quality Engineers at short notice for our projects in the US and S. America; they are our go to partner for urgent requirements.

    - Rae Kirkwood, MD of Global Process Management Ltd

    I found Nova to be responsible and flexible in determining our requirements. I have been more than satisfied with the whole process and would recommend them.

    - J. Day, IT Director at Affinity Leasing

    Nova Recruitment is my go-to recruitment agency. They have helped me source a number of positions in my business, including sales, finance and web development.

    - Ged Finneran, Managing Director of My Will Quote